SM
Simo M

1 reviews | Active since Jan 2013

13 Jul 2018, 14:06

Absa Loan Payed up Letter Request

My Absa Loan was paid in full on the 3rd of April, 4 months later I am still begging for a paid up letter from Brooks & Luyt. Today (13/07/2018) I phone to request for the letter again, a lady by the name of Gamuchirai, asks me where do I want to use the letter like she is my mother.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply13 Jul 2018, 14:21
Official

We refer to the complaint received on 13 July 2018 and hereby confirm that we act on behalf of Absa Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.