RA
Ross A
1 reviews | Active since Nov 2021
23 Nov 2021, 21:44
Worst service
They came to do maintenance in our estate the on 18 November 2021 and I haven't had fiber since. Its been 6 days and I can't get through to any as you wait on hold for 20 + minutes everytime I call. Truly the worst serivce ever! No one is willing to help or assist me
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Replies (1)
Bronberg Connect's replyOfficial
25 Nov 2021, 16:26Dear Johnross
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
Your query has been escalated to the relevant department to contact you and assist.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
Your query has been escalated to the relevant department to contact you and assist.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply25 Nov 2021, 16:26
Official
Dear Johnross
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
Your query has been escalated to the relevant department to contact you and assist.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
Your query has been escalated to the relevant department to contact you and assist.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***