Usage report access

<p>Encountered over usage two weeks ago,queried source,quite prepared to accept responsibility if personal use.Needed to know why,have logged query tickets,spoken to and emailed several relevant people,including CEO,to date ZERO!!!! Feedback.Furthermore used to receive daily usage report via email,none since 29/5/16,also no portal to personally check ones usage,such a service was in place but unceremoniously removed,with NO customer communication.Currently flying blind and at mercy of provider,as NO idea of usage,again afformentioned contacted NO feedback.As a long standing and WELL PAYING customer this situation is totally unacceptable.A culture of DONT speak to the customer,or return their calls seems to be the order of the day.</p>