bB
bothma B
1 reviews | Active since Oct 2016
22 Jan 2021, 10:10
Unstable and Unreliable
They used to provide a fantastic wireless service, but lately this has become one of the most unstable and unreliable ISP's I have ever dealt with. I'm spending more time on the telephone with their technical support than actually using the internet. HelpDesk tickets are closed and the next day the connection drops again, so issues are clearly not resolved.
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Replies (1)
Bronberg Connect's replyOfficial
18 Jun 2021, 11:03Good morning Bothma,
I am sorry to learn that you were experiencing consistent issues with your connection. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issues on our network, and our team is already working actively to resolve these issues.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments by contacting us on *** or ***
Have a safe day further
I am sorry to learn that you were experiencing consistent issues with your connection. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issues on our network, and our team is already working actively to resolve these issues.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments by contacting us on *** or ***
Have a safe day further
Bronberg Connect's reply18 Jun 2021, 11:03
Official
Good morning Bothma,
I am sorry to learn that you were experiencing consistent issues with your connection. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issues on our network, and our team is already working actively to resolve these issues.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments by contacting us on *** or ***
Have a safe day further
I am sorry to learn that you were experiencing consistent issues with your connection. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issues on our network, and our team is already working actively to resolve these issues.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments by contacting us on *** or ***
Have a safe day further