Terrible Service, Unprofessional, I cant Promise that you will have a good experience with the Internet either

If i could give them Zero Stars i Would. I have been with them since 2019 the first 6 to 9 months were amazing The Internet was Stable, Lines never dropped Until all the internal changes they were going through began. They claimed they were upgrading the Fibre lines but if anything it was a downgrade. i do not know how many times they changed our Routers In the last 2 years claiming their supplier was giving them faulty devices and then they decided not to Debit my account in December and January when i spoke to their Finance lady claimed the Order bounced back on my side so i should have it up with my bank and because it could have easily been a bank issue i instructed them to run a debit order for the outstanding 2 months when debiting me for the current month which they did on the 28th April 2021 suddenly mid-night 30th April they Suspended my account. i work up to no internet on the 1st of May assuming they were doing package upgrades as they said they would be doing, when i called them later that morning to my shock i was informed they suspended my Account Due to arrears, when i told the call Centre agent that they had debited my Account for the arrears he said he would inform Caroline the finance lady who was available for any emergencies on a weekend to update the Account and forward instruction to lift the suspension. to skip all the frustrating details and fast forward to today 3 days later i am yet to hear from anyone even despite the fact that i have sent them POP and to add insult to injury they Flagged all my registered numbers and ignored all my calls and i know this because every time i called on private or used a different number they answered, they have ignored my emails as well and they are holding my line hostage as i have informed them that i canceling my Account with them and I am moving on to a different ISP.