1 reviews | Active since Aug 2016
Terrible service and *********** technicians
<p>I app**** for fibre internet to be installed within a gated complex as Bronberg were the allocated service provider.</p> <p>I app**** on 22 July 2016 and was told a technician would come install the router the following Wednesday (27 July 2016).</p> <p>After leaving home early on the Wednesday, I waited and nobody arrived. (without notification)</p> <p>I phoned to reschedule the following morning for the Thursday afternoon. They came late on the Thursday but said the wires were not installed properly and needed to come again on Friday.</p> <p>They came late on the Friday afternoon and after not being able to install the router or fix the wires, said there was a problem with the wall socket and would need to come again on the Saturday (30 July 2016)</p> <p>Nobody came on the Saturday (again without any notification).</p> <p>I have since contacted the service centre multiple times only to be told that they will contact the technicians and give me feedback. (which they never do)</p> <p>It is now the 15 August 2016 and after contacting them again today they have given me the same story (only to say the application is on hold without reason) and clearly are not bothered with customer service. Absolutely appalling service from the both the teleservices AND technicians.</p>
Hi Spencer,
Thank you for brining it to our attention and I apologise for the delay in your install, we have insured that communication be stream lined more effeciently in futute.
Fibre to the home does not have set standards and we have to take each install by a case by case basis.
I see your install was completed on the 17th of August. I hope you are enjoying your new 100Mbps link with us.
Regards
Mark Efstratiou
GM
Hi Spencer,
Thank you for brining it to our attention and I apologise for the delay in your install, we have insured that communication be stream lined more effeciently in futute.
Fibre to the home does not have set standards and we have to take each install by a case by case basis.
I see your install was completed on the 17th of August. I hope you are enjoying your new 100Mbps link with us.
Regards
Mark Efstratiou
GM
