Termination of Service Nightmare

Good day,

In July 2020 I phoned Bronberg Sales to switch to Fibre (Frog foot went live in my area) but Bronberg could not assist and I was advised to get another ISP which covers my area.

I then asked in July 2020 what the Termination Notice Period is. (Note that I have no contract with them) but no one rep**** to my email.

In August 2020 I gave Notice and was then told they require a Month Notice Period. I explained that I did not agree to this termination period and have sent mail in July 2020 asking what the termination period is, which no-one bothered to answer.

Bronberg then threatened me telephonically that they will put me on ICT (Not sure how since I have no Contract with them)

I am very unhappy of this level of customer Service from their Admin/Account people. I do not require their Services from 1 Sep 2020 but they still threatened me with ICT even though I do not have a Contract with them? I don't owe them any money, I don't have any of their equipment and no Services was rendered for Sep 2020 (it is not even September yet, still August 2020)

It is sad that we have to separate our ways in such a fashion since prior to this Incident I was very happy with them and even considered staying with them.

Regards, Riaan