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Helet-Mari Young
1 reviews | Active since Jun 2014
08 Oct 2021, 12:21
Shocking service standards
I really don't find it strange that Herotel / Bronberg has a 2.7 star rating on google, since every single time that i have worked with them, they have never showed up as a business who cares about their customers and providing the best service. I think in a time where many businesses are fighting for the same market, it is businesses like Bronberg that shocks me the most, since clearly they aren't concerned about retaining business. Equestria
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Bronberg Connect's replyOfficial
08 Oct 2021, 12:59Dear Helet-Mari Young
Thank you for taking the time to contact us.
First, I would like to apologize for the frustration you've been experiencing recently. I want you
to know that we appreciate your feedback. It will allow us to resolve any problems that occur
and help us to improve our services.
I have escalated your details to our team to assist with investigation and provide feedback.
We appreciate your understanding and patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
First, I would like to apologize for the frustration you've been experiencing recently. I want you
to know that we appreciate your feedback. It will allow us to resolve any problems that occur
and help us to improve our services.
I have escalated your details to our team to assist with investigation and provide feedback.
We appreciate your understanding and patience in this regard.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply08 Oct 2021, 12:59
Official
Dear Helet-Mari Young
Thank you for taking the time to contact us.
First, I would like to apologize for the frustration you've been experiencing recently. I want you
to know that we appreciate your feedback. It will allow us to resolve any problems that occur
and help us to improve our services.
I have escalated your details to our team to assist with investigation and provide feedback.
We appreciate your understanding and patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
First, I would like to apologize for the frustration you've been experiencing recently. I want you
to know that we appreciate your feedback. It will allow us to resolve any problems that occur
and help us to improve our services.
I have escalated your details to our team to assist with investigation and provide feedback.
We appreciate your understanding and patience in this regard.
Nikita Jordaan
Customer Care
***