Poor Customer Service

This internet service provider lacks serious customer service. We used them for our stay at Greenstone Crest in Greenstone Hill. During our stay, they had to do maintenance for the fibre line in the complex which required installation of two boxes. The technician messed up the process leaving a hole in the wall. We were informed this would be repaired when we vacate. After placing our one month notice to end contract & vacate, they gave us such difficulty in repairing the hole. On the day we needed to do our handover, we were made to wait 2 hours only to be told the technician would come the next day to sort out the repair. Unfortunately, the technician never kept to the time of 8AM & we not sure if they ever will.

Their internet supply is also not stable & goes offline frequently. My advice is to avoid this internet service provider.