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Natasha N
1 reviews | Active since Feb 2013
13 Nov 2021, 08:59
No signal and service for 8 days
WI-FI down for the past 8 days and counting. Empty promises of "escalating" for attention without resolve. Ticket nr #948437.
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Replies (1)
Bronberg Connect's replyOfficial
16 Nov 2021, 10:20Dear Natasha
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We had issues the past weekend with the weather and thunderstorms with some of our towers, the tower that you connected to was one of them. The issue has been resolved.
We apologise for any inconvenience caused.
Have a safe day further.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We had issues the past weekend with the weather and thunderstorms with some of our towers, the tower that you connected to was one of them. The issue has been resolved.
We apologise for any inconvenience caused.
Have a safe day further.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply16 Nov 2021, 10:20
Official
Dear Natasha
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We had issues the past weekend with the weather and thunderstorms with some of our towers, the tower that you connected to was one of them. The issue has been resolved.
We apologise for any inconvenience caused.
Have a safe day further.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We had issues the past weekend with the weather and thunderstorms with some of our towers, the tower that you connected to was one of them. The issue has been resolved.
We apologise for any inconvenience caused.
Have a safe day further.
Nikita Jordaan
Customer Care
***