RS
Renier S
1 reviews | Active since Jan 2018
18 Nov 2021, 21:00
No network
#949415 I'm really disappointed in your service 4 people Handel this ticket and I spoke to 3 other on the phone were I spent 1 hour waiting for to be helped and till now not even one came back!!!Please if someone can assist me to cancel this poor service I would really appreciate it
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Replies (1)
Bronberg Connect's replyOfficial
19 Nov 2021, 11:01Dear Renier
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
This will be investigated and escalated it to the relevant departments.
I see the call out has been scheduled for today and that a team will be dispatched.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
This will be investigated and escalated it to the relevant departments.
I see the call out has been scheduled for today and that a team will be dispatched.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply19 Nov 2021, 11:01
Official
Dear Renier
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
This will be investigated and escalated it to the relevant departments.
I see the call out has been scheduled for today and that a team will be dispatched.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
This will be investigated and escalated it to the relevant departments.
I see the call out has been scheduled for today and that a team will be dispatched.
We apologize for any inconvenience caused.
I appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***