aM
andrew M
1 reviews | Active since Jun 2022
05 Jun 2022, 17:34
no internet
dear bronberg since you merged with herotel this is the second sunday i have been without internet it was off from 13:30 this afternoon up untill now no response or update what has gone wrong i mean you Bill me for 10 rand really guys get youre act together
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Replies (1)
Bronberg Connect's replyOfficial
06 Jun 2022, 13:31Dear Andrew
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Your query has been escalated to the relevant department and will be in contact with you.
We appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Your query has been escalated to the relevant department and will be in contact with you.
We appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply06 Jun 2022, 13:31
Official
Dear Andrew
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Your query has been escalated to the relevant department and will be in contact with you.
We appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Your query has been escalated to the relevant department and will be in contact with you.
We appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***