CN
Chantel N
1 reviews | Active since Nov 2021
06 Nov 2021, 12:03
Lost of income
Phone not working, wi-fi is off and this is now a on going thing with them. I work to do and every time if the wi-fi is off I lose a income but not them as I pay them every month so why will they care about there clients.
Always a on going problem on a weekend 😒. This people don't care about there users at all. If it is off for a hours it will be ok but 2 days. It costs me more money to keep them as I now need to bay data on my phone. Please help as I los a lot of income due to them.
Helpful (0)
Replies (1)0
Replies (1)
Bronberg Connect's replyOfficial
08 Nov 2021, 14:31Dear Chantel
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
I have picked up your email address under the account CHA050 and see that your internet is online with a active data session. Have you experienced any issues since then that you would like me to escalate for investigation?
I look forward to hearing from you and appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
I have picked up your email address under the account CHA050 and see that your internet is online with a active data session. Have you experienced any issues since then that you would like me to escalate for investigation?
I look forward to hearing from you and appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply08 Nov 2021, 14:31
Official
Dear Chantel
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
I have picked up your email address under the account CHA050 and see that your internet is online with a active data session. Have you experienced any issues since then that you would like me to escalate for investigation?
I look forward to hearing from you and appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
I have picked up your email address under the account CHA050 and see that your internet is online with a active data session. Have you experienced any issues since then that you would like me to escalate for investigation?
I look forward to hearing from you and appreciate the opportunity to rectify the situation and improve your current rating.
Nikita Jordaan
Customer Care
***