Its Been grate but its also Been Bad

If had many ups and downs with Bronberg in my year with them, my first 3 months were filled with calls to their very helpfull technicians who after a while seemed to be able to fix whatever was wrong with my internet for a day or so at least, this went on for months untill one night a technician was finaly able to fix it. After that we had the odd call about a down here and there but they were few and far between for months we got great speed, a stable ping and no packet loss at all. That was untill about a month or two ago when your great country started back up with load shedding and since then my internet has been a nightmare constantly going down, a very unstable ping going from from 13 to 380 and everything in between and having packet loss up to 87%. We of course have contacted Bronberg about this issue many times by now and have gottan almost nothing but friendly help from the technicians but with very little results after spending last weekend (thue-sun) with almost no internet, we were told by one technician that we needed to stop complaining and that we were ofer taxing our line (A 10 meg line advertised as uncapped and un shaped) by 2 people streaming from it, using it for collage and playing online video games, that was the first bad moment if had with their Technicians and it frankly ****ed me off we pay an large sum of money every month to Bronberg expecting a service that for about half the time we have been with them they dont deliver to the standard that they offer, tonight we were told once again that its been given to a "senior Technician" who would fix it within 35 to 45 min, 3 hours later we called back having seen no improvement in the speed or ping only to hear that the senior was the only one that could fix the list of isues that the Technician we spoke to earlier had found becouse management had forbidden them from workking on those setting. To close i have gotten such great service from Bronberg at times it saddens me that a company with such helpfull front end staff could be this useless just beyond its clients reach and that it seems with the influx of new clients from neotels demise that they just dont care about their existing clientel.Would love to give it a 5 star review but the service truly warents nothing but a 1