Internet non-existent

I have been with Bronberg Wisp for around 2 years. The internet has always been great. I have always been on a 10Mbps (50gig) package.

But the past couple of months have been atrocious.

I now typically get download speeds of 0.3Mbps to 3Mbps. It used to clock in at 10Mbps consistently.

Suddenly i can't stream video any more. Often I cannot even open email attachments with the speed being so slow.

I have lodged numerous support tickets. Typical replies include 'It's the weather's fault' or 'perhaps you have something else using your bandwidth'.

Well, this morning the sun is shining, not a cloud in the sky and I have a bandwidth monitoring app running. And my download speed is only 3.6Mbps (at 08:46 Am). Considering my current package is a 15Mbps download speed this is just plain shocking!