getting ****** by your company

<p>Honestly, I have had problems with your service from day 1. your technical staff that work at the help desk are completely clueless. 9 times out of 10 they blame the slow speed connectivity on WiFi signal, When I am connected directly into the router with a lan cable. They spend hours adjusting the wifi settings because they believe that is the fault. The other thing they love to do is ask you whats plugged in on your rotuer as this device is causing the issue..... Every time I run a speed test I practically sit on top of the router with my mobile device and get a Wopping 2mb Download speeds. You charging me R1400 for a 2mb line... Thats theft. And before you say I don't know what I am doing... Well tell me why I get 8 MB upload speeds then. If my signal is so bad and my network is in shambles, Why am I getting 7ms latency and 8mb upload speeds with a wopping 2mb download speeds.</p> <p> </p> <p>Why do I get better speeds and reliability with a 3G ****le, I am not even talking about 4G or hsdpa, Talking 3G. The same ****le I used 8 years ago. I now have to have 2 internet contracts cause I know bronberwisp will be down or slow. Its just a joke at this point. This is the second time I am reporting your services on hello peter because your help desk does nothing. I just called them and they hung up the phone on me. I have an open ticket.. or at least I thought I did but it turns out they just closed the ticket cause they could not get a hold of me on a Thursday morning at 9am (Ticket #158214)</p> <p> </p> <p>Something has to be done. You can just bill people for a service you dont give</p>