AL
Anton L

1 reviews | Active since Jan 2019

03 Feb 2019, 18:50

Fed up with this

Good day all

A few weeks ago I posted a review about Bronberg wisp giving me bad service. Well now it went from bad to worse and and doesn't seem that it will get any better. I signed up with them in November last year after a refural from a friend. After I signed up they came and install my new equipment even when I was not even at home. The dish was mounted on the roof and pppoe and router installed and setup. All was working well and my speed was mbps as I signed up for. No problems and no one informed me that there might be some problems with connecting at all. A few weeks ago my problems started as my speed went from 8 mbps to 3.25 mbps. I logged several tickets for the problem and the tickets was reassigned from department to department. Eventually a team was despatched for a call out and i was not at home or informed. Land lady granted them access and they tested the equipment. A tech called me to inform me my beam was damaged and he replaced it with another one also without my approval. He informed me problems was solved and all is working but also that I need to attend to a tree across rge road that is causing interference. I returned home that evening and my internet speed was even worse clocking only 2.3 mbps. I informed them and requested my old beam be replaced back as that is not the problem. Thats after they charged me for a new beam and call out. After a struggle and a review here they replaced my old beam an credit me back for beam but left call out fees. After replacement of my original beam and changes they made to signal all was working fine again even my speed was restored. Once again last week my internet bombed out this time leaving me without connection at all. No speeds. Again I logged calls and again the calls get reassigned from department to department and again looks like a call out is going to be scheduled that I will be responsible to pay. Okay so now I'm still waiting with calls still open. My argument is only why did they install the equipment without informing me of possible problems? Why did the mount a sky high dish on my rooftop without moving it not facing any obstacles. A bit more to the right and it would have missed the tree in question. Well folks I'm seriously considering ending my contract with them and get a normal telkom asdl line. I'm sure I wouldn't have that much problems. I'm fed up with their problems, Services and overall product knowledge. I'm not going to spend call out after call out and getting no results. If they cannot fix this problem within a week I'm ending it all with them.

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Replies (5)
AL
Anton L's update05 Feb 2019, 09:24
Reviewer Update
As suspected the company is now not responding to my review.
Bronberg Connect
Bronberg Connect's reply06 Feb 2019, 09:17
Official
Good day  - we are busy escalating this matter with great urgency and hope to resolve this as soon as possible.  We truly apologize for the inconvenience.  Kind Regards, the Bronberg Connect team.
Bronberg Connect
Bronberg Connect's reply06 Feb 2019, 10:24
Official
An advanced technician was sent out Yesterday and we believe your issues has now been sorted.  As for the account, we are busy doing the necessary adjustments.  Kind Regards, The Bronberg Connect Team. 
AL
Anton L's update06 Feb 2019, 11:25
Reviewer Update
Good day all Finally the issues and everything was sorted out. Thank you Ria from accounts for contacting me and also following through all the requests. Bronberg went back in my good books and rating is improving. The beam im renting through Bronberg that is apparently faulty is Bronberg's resposibility to change and not mine. Now all is back to normal again. Thank you. I would still like a Manager to contact me some time to give pointers in improving the service level at Bronberg but thak you . Regards
Bronberg Connect
Bronberg Connect's reply06 Feb 2019, 11:35
Official
Good day Anton, so glad the issues has been sorted.  We will give you a call soon!  Regards, The Bronberg Team.