Extremely bad service - being pushed from pilar to post. No resolution since Wednesday 9 June.

I have had a problem with my routers since Wednesday evening (9 June). A call was made on Wednesday evening by my agent and he was told that they are aware of the problem and have technicians working on it. I started calling Bronberg from 07:10 on Thursday morning to help me fix both routers. To date, I have called Bronberg 20 times. I have checked my call log. Each time I call, they put me through to someone and most of the time the phone just rings and rings. I was assigned a ticket for a technician to come. I am still waiting. After calling numerous times to get hold of Aneska in the despatch department, I eventually manage to speak to her. There are screaming children in the background that I cannot even hear clearly what she said. She told me that all technicians for today have been assigned already but she will call me back in 2 minutes. Well, that was over 40 minutes ago. I work from home and I rely on having the internet to work. I live in a place with no cellular signal so I cannot even connect with my phone to work. A kind man by the name of Tsego was able to help me a little yesterday and get the one router working but said a technician needs to come to sort out the extender. There are two of us in this house who teach online and we are losing so much money. I am so frustrated that every time I call Bronberg, I speak to another person who then just transfers the call and then I sit and wait for someone to pick up. The worst part is that I live in a complex that only uses Bromberg's service, so I cannot even cancel with them if I wanted to. Every time my electricity comes back on after load shedding, the router has a red solid light and it won't work. I need a technician urgently but no one will help. I called Aneska yesterday just after 4 pm to find out about when a technician will come. Well, she didn't answer. I called and called until 16:35 and then realized that she is just not going to answer. After calling since 8 am this morning, I eventually get a hold of her but yes, I am still waiting for her to call me back to let me know when a technician can come. I am losing complete faith. They say they will call back. Most of the time they don't. They say they have escalated my ticket but a technician can only come on Monday when I have been asking since Thursday????? Unacceptable that I have to complain on HelloPeter!