Disappointed

I have been struggling for almost 2 weeks to get my internet fixed. Before this, I even promoted this company when people were asking for service providers. I have been getting the run around. Even though technicians have been to my house, it looks like no one knows how to fix my problem or they don't want to tell me. I wish I could just find one person in this company that can tell me what is going on. I spoke to 9 different people today trying to find out what is going on, and was promised feedback. It is now 3 hours later and still no word. I have no idea what to do anymore. Highsite manager is forever unavailable to talk to me. So.... good service providers.... Unless you have a fault. I am so disappointed.