KW
Kenny W
1 reviews | Active since Oct 2009
18 Jun 2021, 10:34
Consistent Bad Connection
DO NOT USE THIS COMPANY. CONTACT LEVEL-7 RATHER. My internet stopped working last night. I logged a call but, have been told they don't know when they will send a technical team. My contract expires the end of this month. As soon as our fibre is activated, I will cancel. I have mostly bad connection and, I work from home
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Bronberg Connect's replyOfficial
18 Jun 2021, 10:57Good morning Kenny,
Thank you for your rating. We take customer satisfaction seriously and are glad to hear from you.First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Your ticket (929115) is currently on our call out list for a technician to be scheduled as we are working with minimum staff due to the current conditions of Covid-19. We have escalated your message to the relevant department.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Have a safe day further
The Bronberg Connect Team
Thank you for your rating. We take customer satisfaction seriously and are glad to hear from you.First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Your ticket (929115) is currently on our call out list for a technician to be scheduled as we are working with minimum staff due to the current conditions of Covid-19. We have escalated your message to the relevant department.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Have a safe day further
The Bronberg Connect Team
Bronberg Connect's reply18 Jun 2021, 10:57
Official
Good morning Kenny,
Thank you for your rating. We take customer satisfaction seriously and are glad to hear from you.First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Your ticket (929115) is currently on our call out list for a technician to be scheduled as we are working with minimum staff due to the current conditions of Covid-19. We have escalated your message to the relevant department.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Have a safe day further
The Bronberg Connect Team
Thank you for your rating. We take customer satisfaction seriously and are glad to hear from you.First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Your ticket (929115) is currently on our call out list for a technician to be scheduled as we are working with minimum staff due to the current conditions of Covid-19. We have escalated your message to the relevant department.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Have a safe day further
The Bronberg Connect Team