qB
quintin B

1 reviews | Active since Feb 2010

28 Feb 2019, 21:48

Bronbergwisp *****ing my money

I agree 100% with Elenor H here. These people are *****ing our money every month. Every month I have to phone them and tell them that the internet speeds are not even a 10th of the speeds that I pay them for and all the time they tell us is that they have a problem with the tower etc... Please can one of the Directors phone me back as this useless "Marnus" employee you have there don't have a clue what he is talking about.

I'm fed up with you and this I promise you that i will not tolerate this nonsense you are selling to me every month.

If you deliver service like this why do I even pay you in full? At this stage the community here in Pierre van Reyneveld dont have any option but using you people as our ISP, but good news coming up in the next 2 months that we are getting fiber and I can not tell you how relieve I will be dropping you as a loyal customer.

Paying for 10mb dowload / 3mb upload and getting 0.5mb download and 0.45 upload is what you can expect from this company if you considers them as you ISP.

2nd of all good luck holding on if you phone them with your queries holding on for 32min 47sec, and i have the proof that I will sent on my Facebook and LinkedIn account.

Please think twice before you consider them as you Internet Service Provider. Be warned they ***** your money.

0
Replies (1)
Bronberg Connect
Bronberg Connect's reply01 Mar 2019, 15:15
Official
Good day Quintin.  As discussed with you: Your line should be fine now - we escalated this to our NOC manager and he fixed the problem. We will also monitor your line. We will credit your last invoice.  We sincerely apologise for your inconvenience.  Regards, Bronberg Connect Customer Services.