Bronbergwisp poor service
Very unhappy with the service we are getting from Bronberg. We moved and for the past week we've been struggling to get them to move our dish in order for us to use our wifi. In the meantime we have to pay for a service we are not getting. This is not on....
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Bronberg Connect's replyOfficial
14 Jan 2019, 11:48Good day Ilse, thank you for your feedback. As discussed with you, our installers will do your relocation on Wednesday morning. They spoke to your husband, Ricardo this morning. We understand your predicament in having to move out of your house with only 2 days notice. We, however, have procedures in place in the case of relocations: a sight survey needs to be done on the new premises, contracts needs to be updated, dates needs to get booked etc. The following were done to ensure a speedy relocation:
1. 10 January (Thursday, 4pm) we received an email about your relocation.
2. 11 January (Friday) we received feedback from you about the new address.
3. 11 January (Friday) we did a digital sight survey, updated info etc.
3. 12 January (Saturday) we escalated to installs for the relocation.
4. 14 January (Today) 9:30am - our installs spoke to your husband and booked the date for the relocation.
Kind regards, the Bronberg Connect team
1. 10 January (Thursday, 4pm) we received an email about your relocation.
2. 11 January (Friday) we received feedback from you about the new address.
3. 11 January (Friday) we did a digital sight survey, updated info etc.
3. 12 January (Saturday) we escalated to installs for the relocation.
4. 14 January (Today) 9:30am - our installs spoke to your husband and booked the date for the relocation.
Kind regards, the Bronberg Connect team
Bronberg Connect's reply14 Jan 2019, 11:48
Official
Good day Ilse, thank you for your feedback. As discussed with you, our installers will do your relocation on Wednesday morning. They spoke to your husband, Ricardo this morning. We understand your predicament in having to move out of your house with only 2 days notice. We, however, have procedures in place in the case of relocations: a sight survey needs to be done on the new premises, contracts needs to be updated, dates needs to get booked etc. The following were done to ensure a speedy relocation:
1. 10 January (Thursday, 4pm) we received an email about your relocation.
2. 11 January (Friday) we received feedback from you about the new address.
3. 11 January (Friday) we did a digital sight survey, updated info etc.
3. 12 January (Saturday) we escalated to installs for the relocation.
4. 14 January (Today) 9:30am - our installs spoke to your husband and booked the date for the relocation.
Kind regards, the Bronberg Connect team
1. 10 January (Thursday, 4pm) we received an email about your relocation.
2. 11 January (Friday) we received feedback from you about the new address.
3. 11 January (Friday) we did a digital sight survey, updated info etc.
3. 12 January (Saturday) we escalated to installs for the relocation.
4. 14 January (Today) 9:30am - our installs spoke to your husband and booked the date for the relocation.
Kind regards, the Bronberg Connect team