AV
Adriaan V
1 reviews | Active since Nov 2012
07 Feb 2019, 11:51
Bronbergwisp not taking responsibility.
I am currently on Cell-C Fixed LTE trough BRONBERGWISP as service provider. My current setup are a Huawei B618 router with external antenna.
From day one for the past few months i had great download speeds between 40mbps and 70mbps. At worst during peak hours it dropped to 25mbps. On Tuesday 05 January download speed dropped to between 1mbps and 2mbps. Current download speed at 0.5mbps.
As BRONBERGWISP are my service provider i contacted their call centre. A case was opened. Call centre contacted me to get my IMEI and SERIAL number of my router. NO futher feedback and case was closed. On Wednesday 06 January i contacted the call centre again. Case was reopened. Up to now no feedback receifed.
The case was refered to Cell-C. Cell-C gave feedback that there were no problems.
BRONBERGWISP is my service provider but they do not take responsibility for their service provider CELL-C.
Are ther any way to solve this problem or must i change to another service provider? Current download speed is useless.
Helpful (0)
Replies (9)0
Replies (9)AV
Adriaan V's updateReviewer Update
07 Feb 2019, 14:00Cell-C contacted me and explained that BRONBERGWISP is my service provider and not Cell-C.
Cell-C cant even log in to my account.
Every one passes the buck.
My problem still not solved.
AV
Adriaan V's update07 Feb 2019, 14:00
Reviewer Update
Cell-C contacted me and explained that BRONBERGWISP is my service provider and not Cell-C.
Cell-C cant even log in to my account.
Every one passes the buck.
My problem still not solved.
Bronberg Connect's replyOfficial
11 Feb 2019, 08:57Good day Adriaan, we have escalated this as a matter of urgency and hope to give you feedback today. What you are experiencing is not good service and we apologise for that. We are, in the meantime, trying to get our escalation processes with the third party to work more effectively.
Bronberg Connect's reply11 Feb 2019, 08:57
Official
Good day Adriaan, we have escalated this as a matter of urgency and hope to give you feedback today. What you are experiencing is not good service and we apologise for that. We are, in the meantime, trying to get our escalation processes with the third party to work more effectively.
Bronberg Connect's replyOfficial
11 Feb 2019, 13:03Good day. As discussed with you, one of our consultants will call you about rather switching over to our wireless service as the coverage for LTE is no longer available in your area. Kind Regards, the Bronberg Connect Team.
Bronberg Connect's reply11 Feb 2019, 13:03
Official
Good day. As discussed with you, one of our consultants will call you about rather switching over to our wireless service as the coverage for LTE is no longer available in your area. Kind Regards, the Bronberg Connect Team.
AV
Adriaan V's updateReviewer Update
15 Feb 2019, 09:11Bronberg contacted me to arrange new installation.
Installation were done within three days. My wi-fi is up and running again.
So far so good.
Yesterday i received a pro-rata invoice for the new service.
However the the current LTE service that were suspended on the same day of new installation pro-rata discount were not taken in to account.
I contacted the accounts department and i was informed that my query will be escalated to head office accounts department.
I can only hope that this could be solved a.s.a.p and do not become a long term issue.
I am awaiting feedback from the accounts department.
AV
Adriaan V's update15 Feb 2019, 09:11
Reviewer Update
Bronberg contacted me to arrange new installation.
Installation were done within three days. My wi-fi is up and running again.
So far so good.
Yesterday i received a pro-rata invoice for the new service.
However the the current LTE service that were suspended on the same day of new installation pro-rata discount were not taken in to account.
I contacted the accounts department and i was informed that my query will be escalated to head office accounts department.
I can only hope that this could be solved a.s.a.p and do not become a long term issue.
I am awaiting feedback from the accounts department.
Bronberg Connect's replyOfficial
15 Feb 2019, 09:42Good day Adriaan - we will make sure that your account will be rectified. Regards, the Bronberg Team
Bronberg Connect's reply15 Feb 2019, 09:42
Official
Good day Adriaan - we will make sure that your account will be rectified. Regards, the Bronberg Team
AV
Adriaan V's updateReviewer Update
04 Mar 2019, 05:59Thank you Bronberg team.
Wireless are up and running good.
Account are rectified.
Your quotation included a no charge Mikrotik Router. On new installation i supp**** my own Mikrotik router that i had from a previous installation that i terminated before end of contract period due to change over to LTE. I was invoiced every month for this router due to early cancellation.
After new instellation that included a no charge Mikrotik router witch was not installed due to me supplying installer with my own Mikrotik router i am still being invoiced for the Mikrotik router.
Should the no charge router not supp**** and the Mikrotik router that i supp**** not cancel out each other?
AV
Adriaan V's update04 Mar 2019, 05:59
Reviewer Update
Thank you Bronberg team.
Wireless are up and running good.
Account are rectified.
Your quotation included a no charge Mikrotik Router. On new installation i supp**** my own Mikrotik router that i had from a previous installation that i terminated before end of contract period due to change over to LTE. I was invoiced every month for this router due to early cancellation.
After new instellation that included a no charge Mikrotik router witch was not installed due to me supplying installer with my own Mikrotik router i am still being invoiced for the Mikrotik router.
Should the no charge router not supp**** and the Mikrotik router that i supp**** not cancel out each other?
Bronberg Connect's replyOfficial
04 Mar 2019, 09:52Hi Adriaan, we will find out and contact you regarding this. Regards the Bronberg Team
Bronberg Connect's reply04 Mar 2019, 09:52
Official
Hi Adriaan, we will find out and contact you regarding this. Regards the Bronberg Team
AV
Adriaan V's updateReviewer Update
03 Jun 2019, 20:21NEW COMPLAINT.
Taking in consideration all the above problems that was eventually resolved and my service history -
Current service problems are escalating and getting worse by the day. Not one week goes by without my service being interrupted. During the past week i had numerous complaint tickets opened on your system for service failures. Reasons from interference in my area to frequency change to sector change to alighnment to wifi disabeled to technician call out. Every time the fix seems to be temporary.
What i dont understand is that my neighbor that lives 30 meter from me and is on the same system and also on the Lotus garden high site do not have any current problems.
I would hereby request top management to to investigate my current situation as this is unacceptable service. I would also like to mention that since day one i never failed to make any payments for services rendered.
Taking in consideration all the above problems that was eventually resolved and my service history -
Current service problems are escalating and getting worse by the day. Not one week goes by without my service being interrupted. During the past week i had numerous complaint tickets opened on your system for service failures. Reasons from interference in my area to frequency change to sector change to alighnment to wifi disabeled to technician call out. Every time the fix seems to be temporary.
What i dont understand is that my neighbor that lives 30 meter from me and is on the same system and also on the Lotus garden high site do not have any current problems.
I would hereby request top management to to investigate my current situation as this is unacceptable service. I would also like to mention that since day one i never failed to make any payments for services rendered.
AV
Adriaan V's update03 Jun 2019, 20:21
Reviewer Update
NEW COMPLAINT.
Taking in consideration all the above problems that was eventually resolved and my service history -
Current service problems are escalating and getting worse by the day. Not one week goes by without my service being interrupted. During the past week i had numerous complaint tickets opened on your system for service failures. Reasons from interference in my area to frequency change to sector change to alighnment to wifi disabeled to technician call out. Every time the fix seems to be temporary.
What i dont understand is that my neighbor that lives 30 meter from me and is on the same system and also on the Lotus garden high site do not have any current problems.
I would hereby request top management to to investigate my current situation as this is unacceptable service. I would also like to mention that since day one i never failed to make any payments for services rendered.
Taking in consideration all the above problems that was eventually resolved and my service history -
Current service problems are escalating and getting worse by the day. Not one week goes by without my service being interrupted. During the past week i had numerous complaint tickets opened on your system for service failures. Reasons from interference in my area to frequency change to sector change to alighnment to wifi disabeled to technician call out. Every time the fix seems to be temporary.
What i dont understand is that my neighbor that lives 30 meter from me and is on the same system and also on the Lotus garden high site do not have any current problems.
I would hereby request top management to to investigate my current situation as this is unacceptable service. I would also like to mention that since day one i never failed to make any payments for services rendered.
AV
Adriaan V's updateReviewer Update
04 Jun 2019, 08:48This morning i received a e-mail informing me that my complaint ticket has been closed.
However my problem not solved.
Download speed fluctuating between 2 and 7mbps.
I contacted the call centre again. They wil check and trouble shoot and call back.
All the latest fixes seem to be temporary.
Has BRONBERG became so big that the small fish does not matter?
However my problem not solved.
Download speed fluctuating between 2 and 7mbps.
I contacted the call centre again. They wil check and trouble shoot and call back.
All the latest fixes seem to be temporary.
Has BRONBERG became so big that the small fish does not matter?
AV
Adriaan V's update04 Jun 2019, 08:48
Reviewer Update
This morning i received a e-mail informing me that my complaint ticket has been closed.
However my problem not solved.
Download speed fluctuating between 2 and 7mbps.
I contacted the call centre again. They wil check and trouble shoot and call back.
All the latest fixes seem to be temporary.
Has BRONBERG became so big that the small fish does not matter?
However my problem not solved.
Download speed fluctuating between 2 and 7mbps.
I contacted the call centre again. They wil check and trouble shoot and call back.
All the latest fixes seem to be temporary.
Has BRONBERG became so big that the small fish does not matter?