Bronbergwisp Courier service - Cannot get the facts straight and deliver a simple LTE sim on time.

Dear Bronbergwisp and CCB Couriers... Your courier team has lost you business.. I ordered a 100 gig LTE for my Son over the 11 th of Dec 2018 to which I was staying in Capetown. (On holiday) Your sales team said everything was in order and that it will be fine.. I stay in Pretoria fyi.. So I was there for 3 weeks, I get a call to say it will be delivered 2 days before the holiday ends.. Really??? SO anyway I thought ok lets leave it, I will continue to wait till I get back to Pta. Today is the 10th of January. Exactly a month after ordering it and still NO device.. Your courier team has really messed this up. They wanted to deliver to me in Capetown but I do not live there. So how could I send a proof of residence? Secondly now that I am back, they still persist to ask for proof of residence in Cape.. I have called you and mailed you numerous times to sort this out and still the courier persists a proof of residence in Cape.. I have to now cancel this service with you and put this on hellopeter as this seems to be the only way that someone does something about this.. If I were to help you remedy this, I would have meetings to better ties with the delivery team. This will save you business! I mean a month really??? Secondly, they also do not speak back to you Bronberg? It seems there is no channel? Very poor service! Please advise as I have now cancelled this and asked for a full refund! Also we do not want to be billed on this going forward..