Bronberg WISP - from hero to zero

From being a very happy client, I have moved to the very opposite of the spectrum. If I could switch my service to a different provider this very minute I would. When people hear what I pay for my service, they are astounded because I should be able to get the same elsewhere for half the price, but I used to be okay with paying a premium because I got service. However, for a company of Bronberg's reputation to not have made provision for loadshedding to not affect their paying clients is unacceptable. Add to that the 3 different stories one gets from 3 different technical consultants, and I am breathing fire! And one cannot talk to anyone with authority, the poor technical 'experts' have to try and appease one when they actually have zero authority to do so.