Bronberg NO connect
Service??? There is no service! Without internet for 3 solid days without even a call or email from my service provider! Please do NOT make use of them - worst service ever.
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Bronberg Connect's replyOfficial
25 Nov 2021, 16:22Dear Michael
Thank you for taking the time to contact us. It’s always important for us to get feedback from our customers in order to keep improving our service.
I would like to apologize on behalf of the Hero team for the events that led to your current experience with us. I appreciate the opportunity to provide clarity in order for us to regain your trust.
Kindly note that as per our standard agreement, we provide a best-effort, fixed broadband service. This means that you are billed a flat rate in advance for access to our fast, affordable internet. This describes a network where we do not make or provide any express or imp**** representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any product or service. That being said, we do boast a fantastic 80-90% up-time on our networks.
Feel free to contact us should you have any future queries or just need some friendly advice as we are always happy to assist.
Your patience and understanding in this regard is greatly appreciated.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us. It’s always important for us to get feedback from our customers in order to keep improving our service.
I would like to apologize on behalf of the Hero team for the events that led to your current experience with us. I appreciate the opportunity to provide clarity in order for us to regain your trust.
Kindly note that as per our standard agreement, we provide a best-effort, fixed broadband service. This means that you are billed a flat rate in advance for access to our fast, affordable internet. This describes a network where we do not make or provide any express or imp**** representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any product or service. That being said, we do boast a fantastic 80-90% up-time on our networks.
Feel free to contact us should you have any future queries or just need some friendly advice as we are always happy to assist.
Your patience and understanding in this regard is greatly appreciated.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply25 Nov 2021, 16:22
Official
Dear Michael
Thank you for taking the time to contact us. It’s always important for us to get feedback from our customers in order to keep improving our service.
I would like to apologize on behalf of the Hero team for the events that led to your current experience with us. I appreciate the opportunity to provide clarity in order for us to regain your trust.
Kindly note that as per our standard agreement, we provide a best-effort, fixed broadband service. This means that you are billed a flat rate in advance for access to our fast, affordable internet. This describes a network where we do not make or provide any express or imp**** representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any product or service. That being said, we do boast a fantastic 80-90% up-time on our networks.
Feel free to contact us should you have any future queries or just need some friendly advice as we are always happy to assist.
Your patience and understanding in this regard is greatly appreciated.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us. It’s always important for us to get feedback from our customers in order to keep improving our service.
I would like to apologize on behalf of the Hero team for the events that led to your current experience with us. I appreciate the opportunity to provide clarity in order for us to regain your trust.
Kindly note that as per our standard agreement, we provide a best-effort, fixed broadband service. This means that you are billed a flat rate in advance for access to our fast, affordable internet. This describes a network where we do not make or provide any express or imp**** representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any product or service. That being said, we do boast a fantastic 80-90% up-time on our networks.
Feel free to contact us should you have any future queries or just need some friendly advice as we are always happy to assist.
Your patience and understanding in this regard is greatly appreciated.
Nikita Jordaan
Customer Care
***