RC
Ruggas C
1 reviews | Active since Oct 2020
06 Jun 2022, 12:11
Bronberg, Neotel and whatever alias they are using
I have not experienced such an arrogant bunch of people that serve their customers such a bucket load of "@^" explanations, claiming errors have been fixed. When you point out that it is not the truth they simply say that is what their system shows. When you ask to speak to a manager they put you on hold until you drop the call.
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Replies (2)
Bronberg Connect's replyOfficial
06 Jun 2022, 13:32Dear Client
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply06 Jun 2022, 13:32
Official
Dear Client
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
RC
Ruggas C's updateReviewer Update
06 Jun 2022, 14:02*** Although matter has been solved after I used some abusive language. Should have done this on Saturday. Lesson learned.
RC
Ruggas C's update06 Jun 2022, 14:02
Reviewer Update
*** Although matter has been solved after I used some abusive language. Should have done this on Saturday. Lesson learned.