CS
Carol S

1 reviews | Active since Oct 2012

06 Apr 2022, 09:20

BRONBERG CONNECT / NEOTEL ARE THE WORST AND ******S!

DO NOT go with this company. They also are operate under other company names like Neotel, number in Gauteng is ***. We have zero wifi more than half the time. They confirmed 200MB is used max per day and the reason is because the internet goes off and download speed is zero. for months people are saying that they will come out to see what is going on, but nobody arrives all calls back EVER. I've been struggling since October 2021 - MArch 2022. Absolutely horrifying service. PLEASE DO NOT PUT YOURSELF THROUGH THIS HELL!!!!!!!! they made me up to a faster package which also does not work. *****S!!!!!!!

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Replies (1)
Bronberg Connect
Bronberg Connect's reply05 May 2022, 12:41
Official
Dear Carol

Thank you for taking the time to contact us.

Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.

Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.

We look forward to hearing from you and appreciate your patience in this regard.

Nikita Jordaan
Customer Care
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