Bronberg Connect, ISP exploitation at its finest.

Bronberg connect has to be the worst ISP I have ever used.

I live in a title scheme and Bronberg was the only available fibre service provider. Their ramped up prices were a bit much but as an only option it was justifiable (obviously what they are aiming for).

In the past four months their level of service and quality of product have dropped so far that it's laughable at best with constant disconnections and slow line speeds abound.

I've spent so much money on the phone with them that I could have easily upgraded my line and every time I speak to one of their agents I get the IT equivalent of corporate buzz words as an answer to my problem (which they never fix, thanks guys).

Upon being told that the main server/connection is not on the property (which I knew was impossible) I went and searched for the server box only to find it positioned under a staircase, unlocked and open with so much accumulated dust and cobwebs that Indiana Jones would want to explore it. The best part of the installation was that the server box was perched on bricks as a modern solution to adverse weather.

Once I emailed Bronberg with pictures of the above mentioned server box, and the problems it obviously posed to the stability of the connection, a technical support team was dispatched and I met them the next morning. I didn't know what I was expecting but they pitched up with the wrong components to fix the supposed problem and also didn't seem too bothered by the lack of professionalism and embarrassing installation job of the server box.

I was told that the problem had been fixed and the whole complex's issues were a thing of the past but yet here I am, writing this review.

Bronberg Connect, you guys are terrible, your service and level of professionalism are terrible. Thanks for *****.

Would not recommend : 0/10 (unless you like paying money for something that doesn't work then this is the ISP for you.

Bronberg management feel free to contact me so we can arrange a tour of your amazing infrastructure and you can explain to all your customers here why you deserve not to be removed as our ISP at the next trustee meeting.