NK
Ntokozo K
1 reviews | Active since Dec 2016
04 Aug 2021, 00:16
Billing gone wrong
I don’t appreciate the fact that when you get their fibre installed, they neglect to tell you that they debit beforehand which makes no sense because why must I pay for a service I had not used. Also I don’t appreciate you not debiting me as you say your service terms stipulates for the first month and expecting to then double debit me as a result because of your inability to see through your service terms. I don’t like dishonesty from a service provider.
Rather get a router if your estate has contracted them to be service provider for fibre. I am so disappointed in their conduct, I don’t appreciate being bamboozled and the dishonesty
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Replies (1)
Bronberg Connect's replyOfficial
04 Aug 2021, 10:41Dear Ntokozo
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently and thank you for the opportunity to clarify our billing system.
Our packages are billed on a prepaid basis which means you will be billed for payment at the end of each month for the next. The amount you were invoiced for is called a pro-rata amount. This means you were billed from the day of installation when the link went active up to the end of the same month with the package for the next month.
Your query has been escalated to our accounts team as well who informed me that they were in contact with you to explain the procedures.
I hope this clarifies the situation and gives you peace of mind for the future.
Please feel free to contact me should you have any further questions or concerns.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently and thank you for the opportunity to clarify our billing system.
Our packages are billed on a prepaid basis which means you will be billed for payment at the end of each month for the next. The amount you were invoiced for is called a pro-rata amount. This means you were billed from the day of installation when the link went active up to the end of the same month with the package for the next month.
Your query has been escalated to our accounts team as well who informed me that they were in contact with you to explain the procedures.
I hope this clarifies the situation and gives you peace of mind for the future.
Please feel free to contact me should you have any further questions or concerns.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Bronberg Connect's reply04 Aug 2021, 10:41
Official
Dear Ntokozo
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently and thank you for the opportunity to clarify our billing system.
Our packages are billed on a prepaid basis which means you will be billed for payment at the end of each month for the next. The amount you were invoiced for is called a pro-rata amount. This means you were billed from the day of installation when the link went active up to the end of the same month with the package for the next month.
Your query has been escalated to our accounts team as well who informed me that they were in contact with you to explain the procedures.
I hope this clarifies the situation and gives you peace of mind for the future.
Please feel free to contact me should you have any further questions or concerns.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently and thank you for the opportunity to clarify our billing system.
Our packages are billed on a prepaid basis which means you will be billed for payment at the end of each month for the next. The amount you were invoiced for is called a pro-rata amount. This means you were billed from the day of installation when the link went active up to the end of the same month with the package for the next month.
Your query has been escalated to our accounts team as well who informed me that they were in contact with you to explain the procedures.
I hope this clarifies the situation and gives you peace of mind for the future.
Please feel free to contact me should you have any further questions or concerns.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***