Bad service

Let me firstly say I have not had a problem with my internet for the last year and a couple of months. I have always received good service.

Last week Saturday my internet was fine running as usual at 7megs as it has always been doing.

In the evening we got an sms saying the signal was knocked out due to the storm that hit one of their towers or something. Remember before this my speed was at 7meg.

On Sunday is when the issues started. It’s on them off and runs at under 1meg.

I have been calling them since Sunday. Monday a tech cake checked and told me it’s because of the trees. I explained to him how this is possible as these trees did not magically appear Saturday even. His response was get another service provider.

I then called again. On Wednesday another tech came and realigned the dish and said that’s the best they can do. The internet is still off. Today another tech came tested everthing and said all is okay on this side and the problem is on their side and he would send it to the knock department. This was 11am this morning. At 5pm I call the tech support and they tell me that there is no ticket for the knock department. Only then was it sent through. I have now been off 7 days and still off.

Every time I call and ask for a senior they never arround or they will call me back but that call never comes. I left many messages for Darren but he is not interested.

I feel really let down after this whole situation this week after receiving good service in the past. It is as though they not willing to help and being told by on of their techs to get another service provider is beyond me.

I am now still waiting for that call at 8 15pm.

Not good. And I hope I will be compensated for being off so long