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Rudolph W
1 reviews | Active since Jul 2017
31 Aug 2021, 12:49
BAD SERVICE
My customer code is DDR001
I AM VERY UNHAPPY AND DISSATISFIED WITH BRONBERG
I UPGRADED MY INTERNET SPEED WITH YOU A FEW MONTHS AGO
THEN I ASKED TO BE SWITCHED BACK TO MY OLD PACKAGE. YOU PHONE ME AND SAID YOU WILL DO SO. YOU THEN EVEN SENT ME AN INVOICE FOR R699 ON 23 JUNE 2021.
I CANCELLED THE EXISTING DEBIT ORDER AND PAID BY EFT AND HAS SENT THEM THE PROOF OF PAYMENT.
THEN ALL OF A SUDDEN YOU SENT ME A GRAZY EMAIL SAYING I OWE BRONBERG ALMOST R5000. THIS IS ABSURD! TO SAY THE LEAST
THEN THEY CANCELLED MY ACCOUNT. THEY DONT RESPOND TO MY EMAILS, THEY DONT ANSWER THEIR PHONE.
Helpful (0)
Replies (4)0
Replies (4)
Bronberg Connect's replyOfficial
02 Sept 2021, 13:02Dear Rudolph
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
You will be happy to hear that we did escalate the matter to our regional accounts manager to investigate where-after she will provide feedback on the situation.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
You will be happy to hear that we did escalate the matter to our regional accounts manager to investigate where-after she will provide feedback on the situation.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Bronberg Connect's reply02 Sept 2021, 13:02
Official
Dear Rudolph
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
You will be happy to hear that we did escalate the matter to our regional accounts manager to investigate where-after she will provide feedback on the situation.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
You will be happy to hear that we did escalate the matter to our regional accounts manager to investigate where-after she will provide feedback on the situation.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
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Rudolph W's updateReviewer Update
07 Sept 2021, 03:05This answer was only to make yourself look okay. You promised several days ago to give attention to the problem, yet nothing happened . SHAME ON YOU BRONBERG CONNECT
RW
Rudolph W's update07 Sept 2021, 03:05
Reviewer Update
This answer was only to make yourself look okay. You promised several days ago to give attention to the problem, yet nothing happened . SHAME ON YOU BRONBERG CONNECT
Bronberg Connect's replyOfficial
07 Sept 2021, 09:59Dear Rudolph
Thank you for reaching out.
The package was changed on 2021-06-17 from a Hero Wireless - Gold 10Mbps down / 3Mbps up - No FUP to Hero Wireless - Gold 4Mbps down / 2Mbps up - No FUP as per your request. Since the request was done after your invoice for June was sent, it was billed at a pro-rata rate for the month of June. The account is currently overdue and has been cancelled due to bad debt due to unpaid invoices for Jun, Jul and Aug. There are also outstanding amounts for Dec as the invoice was only partially paid and an invoice on 19/12/2020 for another package change done for which the pro-rata was never paid.
The information as per above has been provided by our accounts manager as she was on leave.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Thank you for reaching out.
The package was changed on 2021-06-17 from a Hero Wireless - Gold 10Mbps down / 3Mbps up - No FUP to Hero Wireless - Gold 4Mbps down / 2Mbps up - No FUP as per your request. Since the request was done after your invoice for June was sent, it was billed at a pro-rata rate for the month of June. The account is currently overdue and has been cancelled due to bad debt due to unpaid invoices for Jun, Jul and Aug. There are also outstanding amounts for Dec as the invoice was only partially paid and an invoice on 19/12/2020 for another package change done for which the pro-rata was never paid.
The information as per above has been provided by our accounts manager as she was on leave.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Bronberg Connect's reply07 Sept 2021, 09:59
Official
Dear Rudolph
Thank you for reaching out.
The package was changed on 2021-06-17 from a Hero Wireless - Gold 10Mbps down / 3Mbps up - No FUP to Hero Wireless - Gold 4Mbps down / 2Mbps up - No FUP as per your request. Since the request was done after your invoice for June was sent, it was billed at a pro-rata rate for the month of June. The account is currently overdue and has been cancelled due to bad debt due to unpaid invoices for Jun, Jul and Aug. There are also outstanding amounts for Dec as the invoice was only partially paid and an invoice on 19/12/2020 for another package change done for which the pro-rata was never paid.
The information as per above has been provided by our accounts manager as she was on leave.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
Thank you for reaching out.
The package was changed on 2021-06-17 from a Hero Wireless - Gold 10Mbps down / 3Mbps up - No FUP to Hero Wireless - Gold 4Mbps down / 2Mbps up - No FUP as per your request. Since the request was done after your invoice for June was sent, it was billed at a pro-rata rate for the month of June. The account is currently overdue and has been cancelled due to bad debt due to unpaid invoices for Jun, Jul and Aug. There are also outstanding amounts for Dec as the invoice was only partially paid and an invoice on 19/12/2020 for another package change done for which the pro-rata was never paid.
The information as per above has been provided by our accounts manager as she was on leave.
Sincerely,
Claudi Snyman
Regional Customer Care Manager: Tshwane
***
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Rudolph W's updateReviewer Update
07 Sept 2021, 10:29Bronberg that is what the entire issue is about. My account is NOT overdue. Sheesh how many times must i say it??? Do you even read my mails? Bronberg is in the wrong and I have the proof. My account was 100% up to date. Then you changed the invoice amount from R699 to over R5k. This is grazy. When I queried you, you refused to reply to my emails and closed my account. Unless you prefer to wash your dirty laundry in public, I suggest to contact me by mail so that I can send you the proof.
RW
Rudolph W's update07 Sept 2021, 10:29
Reviewer Update
Bronberg that is what the entire issue is about. My account is NOT overdue. Sheesh how many times must i say it??? Do you even read my mails? Bronberg is in the wrong and I have the proof. My account was 100% up to date. Then you changed the invoice amount from R699 to over R5k. This is grazy. When I queried you, you refused to reply to my emails and closed my account. Unless you prefer to wash your dirty laundry in public, I suggest to contact me by mail so that I can send you the proof.