BAD ISP

I hope that someone at this company would respond to me here since they do not respond when you complain directly to them. I have been with this company for 2 years having ups and downs. Lately more ups then downs. I use to recommend them to all my friends as they use to be a good service provider, at this time I cannot say the same. For the half the month of October and the full month of November my internet was unstable and offline at times. With many complaints to their call centre ( a call centre that use to be able to help but now seem less then interested to help at all) I have yet to see someone at my house to come and fix the issue. Because of this reason I have ended my contract with them effective end of December. I feel that after I have ended my contract that they simply do not care. I have asked for a refund or some form of credit since for a MONTH and HALF my internet was not up to par. I would just like them to know that i PAY for a SERVICE that I did not get. I would not recommend them to anyone at all since they sell a product to you and charge you every month for that does not work. Basically paying for a half of what you should get.