A Dilapidated sewage facility functions more effectively than this crowd!
Booked a callout Saturday, not a single response ot notification up to yesterday, three phone calls later and being transferred to 4 different persons....still no feedback or conclusion. Call number 4 I told your technical dept. 'Just don't bother' whereto they responded with 'I will personally make sure 'Jamie' gets your message and responds' ..and yet...you guessed it...NO contact made. I take it Jamie is a unicorn or some other mystical, non existent creature?
You organisation has not become 'centralized' what you HAVE become is impersonal, ineffective and out of touch with your customer base. I now rate you as one of the worst internet service providers in the Pretoria East area.
The ratings here are truly representative of the service this crowd delivers.
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
***