RP
Riaan P
1 reviews | Active since Aug 2019
10 Nov 2021, 07:39
3 days and no straight awnser with tech support (Trinity) not phoning back or give feedback on the issue.
Trinity call centre tech support don't phone back when line drops. I have to phone back and sit 10 minutes in the que. His words is he can't phone back if there is a que in coming calls.
I have a internet problem for 3 days now. 2days affecting my work and don't get awnser what is going on.
Helpful (0)
Replies (1)0
Replies (1)
Bronberg Connect's replyOfficial
10 Nov 2021, 08:49Dear Riaan
Thank you for taking my call this morning.
We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
As per our telephonic conversation a high site team will be dispatched today to replace the router by the tower you are connecting to. I will keep you updated form my side as soon as I receive feedback regarding this.
I appreciate the opportunity to rectify the situation and improve your current rating.
Have a safe day further.
Nikita Jordaan
Customer Care
***
Thank you for taking my call this morning.
We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
As per our telephonic conversation a high site team will be dispatched today to replace the router by the tower you are connecting to. I will keep you updated form my side as soon as I receive feedback regarding this.
I appreciate the opportunity to rectify the situation and improve your current rating.
Have a safe day further.
Nikita Jordaan
Customer Care
***
Bronberg Connect's reply10 Nov 2021, 08:49
Official
Dear Riaan
Thank you for taking my call this morning.
We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
As per our telephonic conversation a high site team will be dispatched today to replace the router by the tower you are connecting to. I will keep you updated form my side as soon as I receive feedback regarding this.
I appreciate the opportunity to rectify the situation and improve your current rating.
Have a safe day further.
Nikita Jordaan
Customer Care
***
Thank you for taking my call this morning.
We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
As per our telephonic conversation a high site team will be dispatched today to replace the router by the tower you are connecting to. I will keep you updated form my side as soon as I receive feedback regarding this.
I appreciate the opportunity to rectify the situation and improve your current rating.
Have a safe day further.
Nikita Jordaan
Customer Care
***