TS
Tanya S
1 reviews | Active since Oct 2015
12 Oct 2018, 20:23
1st time bad client service
Hi, I am very happy with your service, BUT tonight I called because my internet was faulty, Kyle picked up and was very rude, sounded irritated, at first could not hear him, so I asked him to please speak up a little bit so he literally put the mic in his mouth until it went distorted. It's the first time I received bad client service from you guys. I just thought you should know, I don't know if something is going on in his life, I feel sorry for him. But it is no reason to treat a client like that. Kind Regards
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Replies (3)
Bronberg Connect's replyOfficial
30 Nov 2018, 11:36We did listen to the call recordings. We also had issues on this specific day with the quality of our calls, which could explain the distorted sound. We have however, taken this up with the specific agent and would like to apologise for any inconvenience. We always strive to give our clients the best service. Regards - the Bronberg Team
Bronberg Connect's reply30 Nov 2018, 11:36
Official
We did listen to the call recordings. We also had issues on this specific day with the quality of our calls, which could explain the distorted sound. We have however, taken this up with the specific agent and would like to apologise for any inconvenience. We always strive to give our clients the best service. Regards - the Bronberg Team
TS
Tanya S's updateReviewer Update
13 Dec 2018, 16:06Hi, no you did not. I am not stupid, I know how it sounds when someone is being spiteful over a mic. If you had the problem you are speaking of it would have sounded like that the whole time, not only the part he repeated. you are making up excuses for bad service. if this is how you treat you customers then I don't have words.
While I am at it, you guys need to seriously fix your problems I had to make phone calls to you at least 6 times this week, if the internet is not dropping the whole time my 8mg line runs 3mg. Every time I call the problem is solved for like 2 to 4 hours then it drops again, or there are some kind of problem on your side. I pay for an 8mg line but do not receive the quality I pay for.
Kind Regards
TS
Tanya S's update13 Dec 2018, 16:06
Reviewer Update
Hi, no you did not. I am not stupid, I know how it sounds when someone is being spiteful over a mic. If you had the problem you are speaking of it would have sounded like that the whole time, not only the part he repeated. you are making up excuses for bad service. if this is how you treat you customers then I don't have words.
While I am at it, you guys need to seriously fix your problems I had to make phone calls to you at least 6 times this week, if the internet is not dropping the whole time my 8mg line runs 3mg. Every time I call the problem is solved for like 2 to 4 hours then it drops again, or there are some kind of problem on your side. I pay for an 8mg line but do not receive the quality I pay for.
Kind Regards
Bronberg Connect's replyOfficial
14 Dec 2018, 08:38Hi - We apologise for any inconvenience and will escalate this immediately. Kind Regards, the Bronberg Team
Bronberg Connect's reply14 Dec 2018, 08:38
Official
Hi - We apologise for any inconvenience and will escalate this immediately. Kind Regards, the Bronberg Team