EXCUSES TO RUN AWAY FROM REFUNDING MY PARKING BAY DEPOSIT

I actually wish I could rate this company zero star. The staff is so unprofessional in the way they conduct business. particularly in Durban branch at Musgrave. I was renting a parking bay where I previously stayed and have left the building and gave them a 30 days' notice just like I was advised when I called in October 31 2018. I vacated the parking bay on 30 November. I never got any correspondence from Broll P roperty Group Durban branch even though I kept sending constant emails and making calls to ask for my deposit back. They instead sent me an invoice to make payment instead of refunding back my deposit. I am currently very very angry. I am livid it has been 42 days and I have not received my refund. yesterday on the 11th December after i sent an email to Broll Property Group Head office; i I received an email with a refund form and an EFT form to complete. the email said I must then bring original documents to the offices at Musgrave with confirmation letter of my bank account. I responded to the email telling them that I am based far from the city and can only send back these forms via email. after sending the email I received an email from S Zulu who said I must provide a confirmtion letter with a bank stamp. so now what in seven hells does a bank stamp has to do with my refund because I sent a cofrimation letter from my bank which I printed form the bank APP service which is what the employed community uses lately especially when we are tied up at work. What purpose will a stamp serve? I can only be able to go to the physical bank during weekends which is what I'm no longer interested to do anymore because this very same S Zulu person kept quiet and did not respond to my email. when I made several emails forwarding them for her acknowledgement she did not bother to respond. I phoned on the 6th of December and asked when I'll be receiving my refund and F Naidu said they did not receive my notice so I should send the email again. I told her that it is not true that they did not receive my email because nobody phoned me when I didn't pay rental for the bay, meaning they are aware as a branch that I have vacated the building. ******, are telling me that they want a stamped letter. what stamped letter because I am giving my banking details. if the account is wrong that is non of Broll's business. It's my money. the letter is there the forms are signed. why am I not receiving my refund? I'm highly irate and want my deposit. it's ironic that this huge property company is failing to pay a lousy R741.60 deposit refund.

I want my money back. I will not be providing any stamped letter. I do not give a rat's tail if the stamped letter is a company requirement because they had 21 days to tell me that I will need to have a stamped letter from my bank confirming my banking account. this is a stall by this company to not refund me my money. another thing, I paid for a parking access. should I not be receiving that money back? it was not part of the lease fee that money. what ********* is this property group harbouring at their Durban branch! They did not tell me about any stamped letter. nobody brings confirmation letters which are stamped anymore nowadays. everything is digital and these are not millions. it's just a couple of hundreds of rands. ********* and *********** staff. no one ever mentioned a stamped confirmation letter. they should have told me when I asked many many times what I'll be required to have or do. everyone said just a a30 days' notice. Now it's a stamped letter. is Broll condoning this behaviour of their staff to ***** us out of our monies. I paid every month for that parking bay without any problems. Why am I getting problems when it's my turn to have my refund? Please refund my deposit. I want it back. I want nothing to ever do with Broll Property Group. such an annoying company. so big but full of ********* who hide behind tedious excuses. Unbelievable!!!! somebody please tell that Broll musgrave branch to refund my deposit and stop annoying me