Worst service provider

Brolink offers the worst customer service, with a total lack of disregard. Fast to advise that every claim is a policy exclusion due to lack of maintenance on the property, yet not getting full information from the client or assessor. The first email sent to Brolink, regarding my claim, was on the 14th March, to Runjay Totaram, I only received a phone call from Runjay a week and a half later, with no apology,, after calling in and being advised I don’t have a policy at all, yet R409 happily gets deducted from my account monthly, and two days later, claim rejection based on lack of maintenance on my roof, which was maintained 3 months ago and wear and tear on a window frame that fell out, after lightning struck in the open field across my house & that has no rust or corrosion. Now, I have to send more follow up emails to him and Samantha Orie, and yet to receive feedback on the outcome of my claims. Regardless of my outcome, I will be taking my business elsewhere. This cannot be the level of service you provide.