Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brolink is defined by the strength of its named claims consultants. Customers and broker partners consistently single out individuals for empathy, speed and ownership, driving Agent Quality & Customer Care (4.6). Claims Handling (3.7) and Communication & Responsiveness (3.8) are strong for straightforward claims, yet a recurring theme is stalled property and motor claims where updates dry up and rejections feel poorly explained.
Top Strengths:
- •Agent Quality & Customer Care: Reviewers name consultants such as Sue Michie, Stephany Booysen, Gretchen Theron, Bettie Schumyn, Busisiwe Zulu and Dianne du Plessis, describing them as gems who explain each step, answer the phone and take ownership of difficult claims.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 51m
TrustIndex
9.6
Ranking
#5
in Brokers
Reply Time
1h 30m
NPS Score
60
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 51m
Nov '25 - Oct '26
Frequently Asked Questions About Brolink
What do customers say about Brolink?
Based on recent customer reviews, Brolink is defined by the strength of its named claims consultants. Customers and broker partners consistently single out individuals for empathy, speed and ownership, driving Agent Quality & Customer Care (4.6). Claims Handling (3.7) and Communication & Responsiveness (3.8) are strong for straightforward claims, yet a recurring theme is stalled property and motor claims where updates dry up and rejections feel poorly explained.
What is Brolink's biggest strength?
Brolink's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Reviewers name consultants such as Sue Michie, Stephany Booysen, Gretchen Theron, Bettie Schumyn, Busisiwe Zulu and Dianne du Plessis, describing them as gems who explain each step, answer the phone and take ownership of difficult claims.
What are the most common complaints about Brolink?
The most common complaint about Brolink, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Windscreen, cellphone and geyser claims are often settled within hours or days, but motor and building claims describe months of waiting on assessors, disputed pre-existing damage and rejections citing wear and tear or missing photographs.
How does Brolink compare to other Brokers companies?
Brolink scores 4 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (4.6); their weakest is Claims Handling (3.7). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Is Brolink trustworthy?
Brolink has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 285 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 51 min. Hellopeter has tracked Brolink across 1,156 total reviews. How is the TrustIndex calculated? →
Recent reviews (285)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2023
Thank you to Talent for the outstanding service and support!
I had an excellent experience working with Talent, who played a vital role in getting my claim approved. His efficiency, professionalism & extensive knowledge of the claims process were truly impressive. He provided clear guidance, kept me informed throughout the process, and made sure I understood every step. Honestly, I was ready to go into battle and fight for my claim 😂, but he remained calm, patient, and incredibly polite throughout it all! While I was preparing for war, he was busy providing expert guidance, handling everything professionally, and reassuring me that we were on the right track. His patience and approach definitely deserve an award! What made the experience even more special was how genuinely excited he was to share the news that my claim had been approved. His enthusiasm was contagious, and you could tell that he was genuinely happy to deliver such wonderful news. It felt like he was celebrating the victory right alongside me. Thank you once again Talent🌸
1 reviews | Active since May 2023
Thank you to Talent for the outstanding service and support!
I had an excellent experience working with Talent, who played a vital role in getting my claim approved. His efficiency, professionalism & extensive knowledge of the claims process were truly impressive. He provided clear guidance, kept me informed throughout the process, and made sure I understood every step. Honestly, I was ready to go into battle and fight for my claim 😂, but he remained calm, patient, and incredibly polite throughout it all! While I was preparing for war, he was busy providing expert guidance, handling everything professionally, and reassuring me that we were on the right track. His patience and approach definitely deserve an award! What made the experience even more special was how genuinely excited he was to share the news that my claim had been approved. His enthusiasm was contagious, and you could tell that he was genuinely happy to deliver such wonderful news. It felt like he was celebrating the victory right alongside me. Thank you once again Talent🌸
1 reviews | Active since Sept 2026
Be careful of fine lines
I would like to raise this regarding Brolink,I received an offer as a third party claim, on that offer, an assessor sounded like he was reminded on the last day to submit a report, information which was on the report were not true, he had to revise his work. The investigator never reviewed the CCTV footage on their investigation, he admitted while I advised him that there's a footage of the incident but he overlooked that, I also have a statement from a completely independent stranger who was driving behind me who witnessed all this. Im sitting here with two different offers and instead my damaged car is adding value while they written it off. For someone who has better information please advise on this ordeal. I read all the fine lines and I will soon post it here all those offers for your judgements.
1 reviews | Active since Sept 2026
Be careful of fine lines
I would like to raise this regarding Brolink,I received an offer as a third party claim, on that offer, an assessor sounded like he was reminded on the last day to submit a report, information which was on the report were not true, he had to revise his work. The investigator never reviewed the CCTV footage on their investigation, he admitted while I advised him that there's a footage of the incident but he overlooked that, I also have a statement from a completely independent stranger who was driving behind me who witnessed all this. Im sitting here with two different offers and instead my damaged car is adding value while they written it off. For someone who has better information please advise on this ordeal. I read all the fine lines and I will soon post it here all those offers for your judgements.
1 reviews | Active since Oct 2026
Sue is hands on, she's s a consultant you can rely on, she helped me quickly (within 24hrs) with ...
Sue is hands on, she's s a consultant you can rely on, she helped me quickly (within 24hrs) with my claim. My claim was authorised and waiting for the payment to reflect into my Bank
1 reviews | Active since Oct 2026
Sue is hands on, she's s a consultant you can rely on, she helped me quickly (within 24hrs) with ...
Sue is hands on, she's s a consultant you can rely on, she helped me quickly (within 24hrs) with my claim. My claim was authorised and waiting for the payment to reflect into my Bank
1 reviews | Active since Jun 2026
Prestigious Service Level
The service level i got from my claims assistant -Jonathan Loots- was exceptional. Customer service is of high prestige from the start of claims to the very end. Speed of the whole claim process was reasonable and acceptable.
1 reviews | Active since Jun 2026
Prestigious Service Level
The service level i got from my claims assistant -Jonathan Loots- was exceptional. Customer service is of high prestige from the start of claims to the very end. Speed of the whole claim process was reasonable and acceptable.
1 reviews | Active since Jul 2023
Excellent service
I recently had an accident and was assisted by Brolink Insurance, and I would like to give a special thank you to their consultant, Slindokuhle Ndlovu. She handled our claim with such professionalism, patience and dedication. She was always willing to assist us, even when we called several times with questions or needed clarification. She never made us feel like we were a burden and always took the time to explain everything until we understood. Her support throughout the claims process was truly impressive, and we are very grateful for the excellent service we received. I would strongly recommend Brolink Insurance to anyone looking for reliable insurance and excellent customer service. Our experience has shown us that having a consultant who genuinely cares about helping clients makes such a big difference.
1 reviews | Active since Jul 2023
Excellent service
I recently had an accident and was assisted by Brolink Insurance, and I would like to give a special thank you to their consultant, Slindokuhle Ndlovu. She handled our claim with such professionalism, patience and dedication. She was always willing to assist us, even when we called several times with questions or needed clarification. She never made us feel like we were a burden and always took the time to explain everything until we understood. Her support throughout the claims process was truly impressive, and we are very grateful for the excellent service we received. I would strongly recommend Brolink Insurance to anyone looking for reliable insurance and excellent customer service. Our experience has shown us that having a consultant who genuinely cares about helping clients makes such a big difference.