Worst service ever

Don’t ever take up insurance with Nedbank. Save yourself the drama!! If this is not the poorest level of service I have ever received. Nedbank doesn’t even have their resources they make use of re-insurers! I lodged a claim on the 1st of Aug with Issiah Malele. I was send a claim form full of jargon and then passed on to Phumeza Kayana from Brolink for my claim. After not hearing anything for a few days I had to follow up and was told to contact Vicky Hendricks from OmniSure (Old Mutual) who arranged Lionel Feldman of Interiors Unlimited to come out and inspect the piece of furniture. He only came to inspect on the 13th of Aug. Today is the 16th of Aug and still nothing!! After having to continuously follow up cause no one gets back to me I get an email from Phumeza Kayana from Brolink that “The inspection has been carried out by the service provider and they have reported that the damage occurred due to wear &tear. Please note that this is a possible rejection , the insurer will decide if they agree with the report .” I call Issiah Malele not only laughed at me! But also distanced himself from this process. He advised that all he does is make sure my payments are up to date! However he is my broker! No follow up’s. No intervention! He never gets back to me. When I asked him why my claim will be rejected he referred me to the following clause ‘The cost of maintenance or reasonable measures which the Policyholder should take to prevent loss or damage, wear and tear or other gradually operating causes.” I asked what reasonable measure should I have taken to prevent wear & tear on a piece of furniture that is used daily he said he didn’t know! In addition to this I have an email that was sent a several days before the actual inspection took place from Vicky Hendricks from OmniSure to Lionel Feldman of Interiors Unlimited that clearly indicate the inspection process was not fair and was in fact prejudiced. I await your response.