WORST SERVICE

STAY AWAY!! I have had to absolute worst experience from Ooba through their partner Brolink. Almost a month ago I lodged a claim for a leaking roof, unfortunately shortly there after my geyser in bathroom burst so I had to submit another claim for the geyser.

The roof claim is rejected, this after I had to constantly phone and send e-mails to Brolink because I didn't get the courtesy of a response and their reason was that there was lack of maintenance, yet the roof was maintained. Last week I was told by a consultant that they will send an assessor for a second opinion. When I spoke to Brolink today they deny that they ever said they were sending someone for a second opinion and that I am lying, after sending them proof of the sms they sent me, did they believe me, they made sure they deleted that sms on their side.

Now for the burst geyser, my geyser was replaced the next day but the burst geyser caused damage to my bathroom cupboard and my bathroom tiles which completely fell apart less than 24 hours after the geyser burst and flooded my entire apartment. Now I am being told they won't replace the tiles because the damage was caused by "wear and tear" which is absolute *******. There is no possible way my tiles can collapse less than 24 hours after they were flooded because of wear and tear.

The offices of Ooba and Brolink are canoodling and what I suspect asking assessors to amend their reports in order not to pay out claims / damages.

I am disgusted with the service I received the last few weeks