Worst insurance company ever!!!!

On 17 April 2023 I lodged a claim for a broken refrigerator through my insurance company which was then routed to Brolink. On 18 April 2023, Michealla Abrahams e-mailed me that an assessor wil make contact with me to assess the damage on the fridge. That same day she came back to me and informed me that there is no-one who can assist me. I must try to get someone to assess the damage. I live in a small farming community and no-one in our town specialise in fixing fridges. On 25 April 2023 she sent a follow-up e-mail ragarding the assessment. I was still struggling tk get someone to do it. No-one from nearby town I spoke to was willing to drive so far if there was no money in for them. On 28 April 2023 I advised Michealla that the person I could find to assist us broke 3 appointments and I need them to step in to get someone. On 3 May she came back and advised that there is no-one on their panel to assist us in our area. So I tried again to get someone. Eventually, the guy who dropped us with the 3 appointments came to assess the fridge, but waited 1 week for the damage report. Meantime, on 12 May I sent a complaint to Michealla regarding the whole claim situation without any response. On 15 May, I sent the damage report to her and on 16 May she informed me that she requested a quote foe the fridge. On 18 May, I again queried the quote without any response. Up to yet I have not received anything. This claim is hanging more than a month without them doing much. I, as customer, had to do what the insurance company should have done. This is the worst service I have encountered in a long time. How long must one go without a fridge...insurance companies DO NOT CARE.