KR
Kediemetse R

1 reviews | Active since Feb 2017

01 Feb 2017, 16:07

Worsed insurance ever Brolink

<p>We have an insurance with ABSA underwritten Brolink, car and household contents Worth more than R ********** . There was break in at our house on chrismas day 2016, we claimed goods worth close to R60 000 and brolink has been giving us the run around and making excuses and waiting for the debit order this month to go through only to the tell us they wont pay. People if you are in business with Brolink please be aware they enjoy getting money every month but fail to help their customer for what they pay for every month. Remember this our first claim we used be with Santam. BROLINK YOU ARE THE WORSED INSURANCE EVER!!</p>

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Replies (2)
Brolink
Brolink's reply03 Feb 2017, 16:01
Official

Good day

We confirm that our complaints department contacted you to discuss the current status of your claim. Our office will inform you of the outcome as soon as the insurer reviewed the claim and provided us with their decision.

We trust that he matter will be concluded soon.

Kind regards,

Brolink Claims Department

Brolink
Brolink's reply15 Jun 2017, 13:50
Official

Good day

Our investigations revealed that the incident claimed for falls outside of the cover provided by your policy. The reasons for this was communicated to you by our claims department. We confirm that you are not in agreement with the outcome of the claim, and that you referred your complaint to the office of the ombudsman for adjudication.

Kind regards,

Brolink Claims Department