Very bad service

I am very upset about the way brolink is treating my claim. I was involved in an accident in January, it is a month now since i claimed and their service is very very poor, they do not have sense of urgency, they do not call nor touch your file if you do not call them. I do not remember them calling to give feedback, sometimes you will call and stay on the line for more than an hour. I never wish working with an insurance with poor service like brolink in future and have prepared a complaint to lodge with Ombudsman I cant take it anymore everytime I have to phone them they never call to give you an update not unless you called request the them to ask the claim consultant to call you. Same treatment is happening to the third party claimant. Im gatvol now, a claim that takes more than a month to be processed, requesting a settlement quote from the bank takes years.