Unwarranted Claim Rejection and Poor Service - 1 year later

My commercial claim was logged over a year ago (2020) and was recently rejected. There was load shedding on the day of my ******* and the alarm armed response company advised that they could not receive any signals as a result. We have provided confirmation from the security company that our account and that alarm was in working condition and present before, during and after the ******* but there was no signal from the armed response security company. My claim has been rejected once again, I requested from Nathan Lee to escalate my query for further assessment and also policy lines stipulating that if there is no electricity and the armed company cannot provide a detailed report on the day of incident my claim will be rejected - over 3 weeks ago Nathan Lee has not responded to my request and maintains that the claim was rejected by Brolink due to no audit trail on the day of the incident. This is unacceptable as the signal lost by the security company was due to the catastrophic national load shedding which is still underway in 2021.

This claim was also attended to by Yolandi Hugo. I am currently moving my insurance from Brolink as a result of the poor service and bias service.