Unhappy client

We are very disatisfied about the service we are reciving from these guys. We constantly have to follow-up on an Indew Risk Services claim (***5*001*008) and there is no progress whatsoever. We logged a claim in December 2022, to cut the long story short we are now in March 2023 and there assessor to verify what was done (by ourselves) is still coming. Desmond has been handling this and as much as he is very professional and polite we are frustrated that this is now approaching 3 months.