Unhappiness but who cares!!!!

In recent weeks I’ve received my vehicle back after months of my vehicle not being in my possession due to a backlog of parts following an accident and attempted hijack. Weeks and weeks went by of you’ll get it today, you’ll get it tomorrow, next week and eventually I did. I kid you not when I say, I collected my car on a Friday evening and Saturday morning upon starting the car to go and buy bread my car issued an error. This less than 12 hours of having my car back!! I called and texted them immediately including my insurer to alert them of this of which they duly apologised and asked I bring in vehicle whilst I wait which I did.

I sat there at the panelbeater with my less than 2 year old son as his mom was at work whilst waiting for the car for a period of about 2-3 hours! Eventually I was issued my keys and car and told all is well and so I drove off. Now here comes the best part... upon driving from Silver Lakes to my home the car issued the very same warning light! The very same issue! Can you believe it! Now you can imagine how livid I am and I immediately make contact with panel beater advising them of this and took images and videos as proof of this poor workmanship which was apparently repaired but clearly not! I take the liberty to say you know what I’ve experienced such **** service from these guys for the last few months and I was just there let me pop into Audi and get them to see what the issue may be! I drove into Audi Menlyn and they were so kind to have a look and upon putting the car on jack lift the car was immediately leaking fluid which was reason for the error message on car on two separate occasions. As I say I have images and videos of this which I can share with any party that may be interested.

Upon checking they were so kind to fix the coolant leakage issue. Now my car was damaged in the front and such issues should have been repaired but clearly weren’t or poorly done in order to cut costs or time or whatever the hell they were doing.

Now my issue is one, yes my car is under warranty, but why in the world should my car have to be fixed at Audi when it was clear my car was damaged severely in the front? I’m no panelbeater nor insurer however in a situation like this I would imagine humanity and sanity would prevail in saying that we have failed the client and provided poor service and how can we make up for it but rather was on the back end of insults and remarks from Pedro calling me a cheat and a *****. In addition, the parts and old tyres I was advised would be given back to me I’m now being told that will never happen and that I will have to buy them back from panelbeater!

I’ve communicated all this with my insurer and to date they are telling me of investigating, what’s there to investigate Lord knows!

I urge anyone, if your insurer advises Pro-Beat please refuse to have your vehicle repaired there.