unfair settlement
<p>My vehicle was damaged a few weeks ago. I wrote a review about brolink and the response was quick. The review was tgis "Hi. We have our insurance through Hollard and brolink is the underwriter. My vehicle was in an accident last week so I claimed. They asked me to take it to 2 of their panelbeaters. They have quoted but unfortunately these companies are closing for the festive season and brolink said I have to wait till mid January to take my vehicle in for repairs and I have to wait another 3 weeks for the repairs to be carried out. I have found alternate panelbeaters who can repair my vehicle at a cheaper rate and I can have my vehicle before the festive period but brolink is not agreeing. What can be done about this. I need a vehicle for the holidays. Brolink is an excuse of a company who doesn't know what they doing" now I wish I could take it back but unfortunately I stand by it. My settlement was way below the repair value but I had to agree. They say that according to the assessors calculation the damage is only so much. I took my vehicle to the panel beater specified by brolink and the quote was around 32000 rand. I then took the vehicle to another panel beater and the quote was around 22000 rand. 10000 rand difference but the assessor still said the cost of the repairs is around 18000 and minus excess I will be paid out around 15000 which I have not yet received. I checked around on prices for spares and that came to 15000 rand alone. That is ridiculous. Then I was told that they will do a payment and sent out a former to fill out. Did that. It didn't even have space to fill out bank name. 2 days later they asked for bank statement via email. Unfortunately I don't live on my email and I received it on Friday. The consultant could of picked up the phone and called but she didn't. She is a sweet lady but I was disappointed. She didn't call. Friday she said payment will be made and it's now Wednesday and nothing has been done. I emailed her and no response. I am frustrated. The settlement was wrong and response time is terrible. I should of sent it to brolinks panel beater as I don't think they would of done the job for what they wanna pay.</p>
Good day
We do apologize for the delay caused by the request for a copy of your bank statement. We can confirm that the payment was processed and that the claim is finalized.
Please be advised of our best intentions at all times.
Kind regards,
Brolink Claims Department
Best regards,
Good day
We do apologize for the delay caused by the request for a copy of your bank statement. We can confirm that the payment was processed and that the claim is finalized.
Please be advised of our best intentions at all times.
Kind regards,
Brolink Claims Department
Best regards,
Thank you but I still think the settlement was unfair because I have to pay over 7000 rand instead of the 3000 excess. Point being the assessor most probably quoted on second hand parts where none was available.
Thank you but I still think the settlement was unfair because I have to pay over 7000 rand instead of the 3000 excess. Point being the assessor most probably quoted on second hand parts where none was available.
You guys need to get proper assessors who won't put clients in the bush. What's the point of having insurance when u have to pay 1 third the repair value because he feels his quote is more valid.
You guys need to get proper assessors who won't put clients in the bush. What's the point of having insurance when u have to pay 1 third the repair value because he feels his quote is more valid.