Third Party Claims Hassle!!!!

I am highly disappointed in the level of service I am recieving from this company. One of your clients had bumped my vehicle in June and up until today I am back an forth with trying to get my vehicle repaired. Your clients vehicle had been repaired the very next month and I am still struggling to have my car repaired, I have been dealing with Madelaine and back and forth with request of particular documents now I have been advised my accident date is incorrect which is absolute nonsense. Please settle this immediately!!!