SP
Shernal P

1 reviews | Active since Jun 2012

12 May 2016, 09:15

Shoddy service from panel beater

<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">I sent my car in for repairs on the 20/04/2016 to auto magic durban north for a minor accident damage. The front spoiler/lip and side right cover the skirting need to be repaired. I was notified after 3 weeks that the car was ready for collection. When I went to fetch my vehical the front spoiler was replaced with a spoiler which was different to the one that I used to have and the side skirting cover was not completed as well as having a flat tyre on my car which was never there when my car was given to the panel beater. I have contacted VW this morning, who gave me the correct part number for the front spoiler and mentions that it takes 2 working days to be delivered which took Automagic 3 weeks. I was also told my auto magic that the side cover by the skirting was declined by brolink as it was not part of the incident , how is this so when the assessor saw the vechical and the damages and it occured during one insident..it looks to be as if whoever did the quote forgot to include the damage of the side cover. My car hire is due to be ended soon and this leaves me in a rather difficult situation due to the inefficency of the panelbeater. Please can someone have a look into this and if possible by car hire extended and vehical sorted according to the damages that was assessed when I brought in the vehical. </span></p> <p class="MsoNormal"> </p> <p class="MsoNormal"><span lang="EN-GB"> </span></p> <p> </p> <p class="MsoNormal"><strong><span lang="EN-GB" style="font-size: 8.0pt; font-family: 'Arial','sans-serif'; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; color: gray; mso-ansi-language: EN-GB; mso-no-proof: yes;"> </span></strong></p>

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Replies (2)
Brolink
Brolink's reply12 May 2016, 13:26
Official

Good day

Thank you for bringing this to our attention. We will investigate your concerns, and provide you with feedback.

Kind regards,

Brolink Claims Department

Brolink
Brolink's reply13 May 2016, 12:00
Official
Good day We confirm that the panel beater made contact with you and that your concerns have been addressed. Please be advised of our best intentions at all times. Kind regards, Brolink Claims Department